Administrative Skills Bundle
Accountability in the WorkplaceAccountability helps to ensure that every employee will take responsibility for their performance and behaviors, and continue to manage this responsibility. When we implement goals and communicate with one another, we can achieve powerful results.
Administrative Office ProceduresA well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly.
Administrative SupportAdministrative assistants are a key part of most office environments.
They work quietly in the background, ensuring that the business runs
smoothly and efficiently. This workshop will give new administrative
assistants tools that will make them that person that the office can't
live without.
Archiving and Record ManagementEvery organization is responsible for maintaining records. The
ability to create, organize, and maintain records and archives is
essential to success. Correct records keeping will not only offer
liability protection; it will also increase efficiency and productivity.
To put it simply, maintaining records and archives will improve the
bottom line.
Basic BookkeepingNumbers connect us all to each other in many more ways than we might imagine. Essentially, our world revolves around numbers.
Business WritingWriting and communication skills have degraded with more and more people communicating through email and text messaging.
Collaborative Business WritingDeveloping writing skills is still important in the business world as
is creating proper documents (such as proposals, reports, and agendas)
giving you that extra edge in the workplace.
Executive and Personal AssistantsWhether you are updating schedules, making travel arrangements,
minute taking, or creating important documents all must be done with a
high degree of confidentiality. Confidentiality is one of the most
important characteristics for every assistant.
Meeting ManagementThey will learn planning and leading techniques that will give them
the confidence to run a meeting that will engage the attendees and leave
a positive and lasting impression. Through this workshop your
participants will learn the needed skills in planning and implementing a
successful meeting.
Organizational SkillsThese skills will filter through all aspects of your participants professional and personal lives.
Social Media in the workplacePeople are feeling the need to be updated at all times. It has become
a time eater, and businesses are quickly becoming aware of the drain it
can have on productivity. People love to share, but they need to know
what is alright to share and what should not be sent out.
Supply Chain ManagementSupply Chain Management must be kept at a high level of organization
to be successful in today's global economy. Goods and services are now
pieced together from all over the world, and this process can be hectic
and complicated if not managed correctly.
Career Development Bundle
Assertiveness and Self ConfidenceIf you don't feel worthy, and/or you don't know how to express your self-worth when communicating with others, life can be very painful. These skills will provide opportunities and benefits to your participants in their professional and personal lives.
Communication StrategiesWhether it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.
Creative Problem SolvingThe Creative Problem Solving workshop will give participants an
overview of the entire creative problem solving process, as well as key
problem solving tools that they can use every day.
Developing CreativityYour participants will move out of the mundane, be more curious,
engage, and explore new ideas. Recognize creativity and be ready when it
happens.
Digital CitizenshipAs our lives are lived more and more online we all need to translate our social skills into the virtual world.
EntrepreneurshipDon’t know what to do about your great business idea? If you have
ever thought about these situations then you need our entrepreneurship
workshop.
Interpersonal SkillsYour participants will identify ways of creating a powerful
introduction, remembering names, and managing situations when you’ve
forgotten someone’s name.
mLearning EssentialsmLearning allows training and support to be taken anywhere, making it flexible and convenient for companies to use.
Negotiation SkillsThrough this workshop participants will be able to understand the
basic types of negotiations, the phases of negotiations, and the skills
needed for successful negotiating.
Personal BrandingUnderstanding Personal Branding will provide advantages in your participant’s personal and professional lives.
Project ManagementAs a result, many employees are expected to understand project
management techniques and how to apply them to projects of any size.
Telework and TelecommutingCommunication issues alone make it a challenging job, and recognizing
these challenges will help your participants become great teleworkers.
Ten Soft Skills You NeedThe meaning of Soft Skills can sometimes be difficult to describe. It
can be that unique attribute or characteristic that facilitates great
communication.
The Cloud and BusinessThe cloud has become a vital component for business as technology becomes embedded in modern life.
Time ManagementThose able to successfully implement time management strategies are
able to control their workload rather than spend each day in a frenzy of
activity reacting to crisis after crisis - stress declines and personal
productivity soars!
Women in LeadershipYour participants will be able recognize these events and grab the
reins with more confidence. This workshop touches on understanding the
leadership gap, vital leadership traits, and how to overcome various
barriers.
Human Resources Bundle
Contract ManagementIt is easy to overlook the importance of contract management because
it seems to be a boring, mundane topic. Contracts, however, are the
basis of most business relationships. If contracts are managed well,
business relationships will flourish. If they are not, companies face
financial loss, relationship harm, and damaged reputations.
Crisis ManagementCrisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company.
Developing a Lunch and LearnThey are usually voluntary, thus attendance can sometimes be an
issue, but with this workshop you will be given the knowledge to work
through this issue and others.
Diversity and InclusionExperiencing diversity is a part of living within a civilized
society. It is our diversity and variety that help organizations to be
successful and achieve their goals. Understanding the various forms of
diversity makes for a better company and world in general.
Employee OnboardingOnboarding will assist newly hired employees in developing and
keeping their skills. Knowledge will be retained, and their value will
increase within the company.
Employee RecruitmentActively seeking out qualified candidates is the best way to ensure
that you find the talent that you need. Recruitment is essential to the
success of your business.
Employee Termination ProcessesHaving to fire an employee is never an easy task. Sometimes, despite attempts of open communication and encouraging performance, an employee will need to be terminated from the company.
Generation GapsThe workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the
workforce, the work environment has become a patchwork of varying
perspectives and experiences, all valuable to say the least.
Health and Wellness at WorkThrough our Health and Wellness at Work program your participants
will experience the benefits of a healthier lifestyle and workplace.
Hiring StrategiesBundle and save! This is a bundle of training materials for Human
Resource courses with everything you need to deliver professional
one-day workshops, tailored to your exact needs!
Human Resource ManagementThe sharing and diffusion of these tasks throughout the organization
has had an impact particularly on those that are not equipped with the
skills or knowledge to deal with these issues.
Managing Workplace HarassmentExperiencing an uncomfortable situation in the workplace may be more
than an unpleasant event; it may be against the law. This alone is what
makes this topic very important for every organization.
Measuring Results from TrainingSome topics, like sales training or time management, might have
direct, tangible benefits. Other topics, like communication or
leadership, might have benefits that you can't put a dollar value on.
Millennial OnboardingThe productivity of a company begins with the health of its
employees. While it is not always possible to eliminate sickness, with
the proper tools, reducing the illness and its effects can be within
your reach. With this course, you will obtain what it takes to keep
yourself and co-workers healthy.
Office Health and SafetyThe productivity of a company begins with the health of its
employees. While it is not always possible to eliminate sickness, with
the proper tools, reducing the illness and its effects can be within
your reach. With this course, you will obtain what it takes to keep
yourself and co-workers healthy.
Sensitivity TrainingWith a company's workforce generally being its highest cost, does it
not make sense to invest in it? With Talent Management you are
developing a more skilled workforce, and attracting better and more
skilled new hires.
Talent ManagementWith a company's workforce generally being its highest cost, does it
not make sense to invest in it? With Talent Management you are
developing a more skilled workforce, and attracting better and more
skilled new hires.
Train the TrainerYour participants will understand that training is a process where skills, knowledge, and attitudes are applied in a unique way.
Universal Safety PracticesBundle and save! This is a bundle of training materials for Human
Resource courses with everything you need to deliver professional
one-day workshops, tailored to your exact needs!
Workplace DiversityYour participants will be able to use strategies to be proactive and
remove barriers. They will be shown how to build and encourage diversity
in their workplace and community.
Workplace HarassmentExperiencing an uncomfortable situation in the workplace may be more
than an unpleasant event; it may be against the law. This alone is what
makes this topic very important for every organization.
Workplace ViolenceLeft unchecked, harassment can escalate into violence. Workplace
violence and harassment training is essential to the safety of all
employees.
Personal Development Bundle
Adult Learning: Mental SkillsBloom’s Taxonomy is not just for elementary school teachers. The
three domains of the taxonomy apply to adult education as well. In this
manual, we will pay attention to the cognitive domain. This is the
domain of knowledge and intellect, and it is the main focus of most
educators.
Adult Learning: Physical SkillsBloom’s Taxonomy is not just for elementary school teachers. The three domains of the taxonomy apply to adult education as well.
Anger ManagementControlling and limiting anger is important in every aspect of one's life.
Attention ManagementYour participants will be more efficient at their job, make fewer mistakes, and be more productive overall.
Being A Likeable BossWith this workshop your participants will recognize these possible
areas of conflict and develop the skills and knowledge to overcome them.
Critical thinkingWith these skills you are able to obtain the greatest amount of
knowledge from a piece of data. It provides the best chance of making
the correct decision, and minimizes damages if a mistake does occur.
Emotional IntelligenceThe concepts of Emotional Intelligence have been around since the
early 20th century, but the term was first introduced by Wayne Payne in
1985.
Emotional Intelligence at WorkEmotional Intelligence is the ability to be in touch with one’s
emotions to the point where feelings can be identified, understood, and
then used in social interactions. It provides ability to read and pick
up nonverbal communications, which is benefit to everyone.
Goal Setting and Getting Things DoneWe touch on goal characteristics, time management, and what to do
when setbacks occur. This workshop will provide the knowledge and skills
your participants need to complete more tasks, and get things done.
Improving MindfulnessYour participants will become more mindful of their actions and learn
how to express and interpret their present environment. They will
create positive connections and increase their self-regulation of
attention and personal experiences.
Improving Self-AwarenessYour participants will identify ways of recognizing all of these and
improving each through various cognitive and learning styles.
Increasing Your HappinessThat is one skill that this work shop will touch on to teach your
participants how to be happier. Happiness will spread throughout your
organization, and have a positive effect on everyone.
Job Search SkillsHow do you build a winning resume and cover letter? Where can you
find job leads? How do you network without feeling nervous? What happens
when you land an interview? And most importantly, where do you find
help when you need it?
Life Coaching EssentialsMany people often mistake a life coach for a mental health professional, such as a psychiatrist or a therapist. This misconception often leads people to believe they do not need a life coach since they feel as though nothing is wrong with their mental health.
Managing Personal FinancesFor many people, finances are an unsolvable Rubik's cube filled with anxiety. We don’t teach children when they are young the value of a good credit score. Many people have a hard time formatting and sticking to a budget.
Managing Workplace AnxietyEvery employee will encounter it sometime during their career.
Everyone should be aware of the signs of anxiety and the tools needed to
cope and deal with it.
Personal ProductivityParticipants will learn how to establish routines, set goals, create
an efficient environment, and use time-honored planning and
organizational tools to maximize their personal productivity.
Public SpeakingForget small spaces, darkness, and spiders, standing up in front of a
crowd and talking is far more terrifying for most people. Through this
workshop your participants will become more confident and relaxed in
front of an audience which will translate into a successful speaking
event.
Social IntelligenceYour participants will become more confident in their social
situations by learning how to express and interpret social cues. They
will create positive connections and increase their influence during
social situations.
Social LearningIt is a great way to promote cohesion and involvement as it builds a
culture of learning. Your participants will learn the best way to
conduct role plays, share best practices, and provide constant and
immediate feedback.
Stress ManagementYour participants will be shown how stress can be positive and
negative, and we'll look at the Triple A approach that will form the
basis of this workshop.
Taking InitiativeTaking the initiative is a crucial step in moving forward in our professional and personal lives. By showing initiative, it reflects us in a positive light to others as well as builds our own self-esteem.
Trust Building and Resilience DevelopmentBundle and save! This is a bundle of training materials for personal
development courses everything you need to deliver professional one-day
workshops, tailored to your exact needs!
Work Life BalanceBy balancing a career with home life it will provide benefits in each
environment. You will become healthier, mentally and physically, and
you will be able to produce more career wise.
Sales and Marketing Bundle
Body Language BasicsThrough Body Language Basics you will be given a set of tools to use
to your advantage. These tools can be utilized in the office and at
home. Understanding Body Language will provide you a great advantage in
your daily communications.
Call Center TrainingThis course will help your participants improve their phone skills
which will make them more confident, improve sales, and help gain new
customers while retaining your current cliental.
Coaching SalespeopleCoaching is not just for athletes. More and more organizations are
choosing to include coaching as part of their instruction. Coaching
salespeople, when done correctly, will not only increase sales, it will
have a positive impact on the community and culture of a company. The
benefits of coaching salespeople are numerous and worth exploring.
Contact Center TrainingCustomers want a well-educated agent when they contact a business.
They want to know that the person answering their questions knows what
they are talking about. Training your staff, and giving them the
information that is needed to effectively assist your customer base is
paramount.
Creating A Great WebinarWebinars are great tools if you want to market a new or improved
product, train employees, demonstrate a new task, or have a meeting with
employees located throughout the globe. Being an interactive form of
media, Webinars provides a great environment for these activities and so
much more.
Employee RecognitionBeing appreciated is a basic human feeling and reaps great rewards.
Praise and recognition are essential to an outstanding workplace and its
employees.
Event PlanningThis workshop is designed to give your participants the tools needed
to host a great event. They will touch on planning and administrative
techniques that will give them the confidence to run an engaging event
that will leave a positive and lasting impression an each attendee.
High Performance Teams Inside the CompanyHigh Performance Teams (Inside the Company) are organizations, teams
or groups working inside an office environment that are focused on
achieving the same goals. Bringing team members together can sometimes
be a challenge task. This workshop identifies these challenges and helps
your participants push through to success.
High Performance Teams Remote WorkforceHigh Performance Teams (Remote Workforce) are organizations, teams or
groups working in a virtual environment that are focused on achieving
the same goals. Bringing team members together through a virtual
environment can be a challenge task. This workshop identifies these
challenges and helps your participants push through to success.
In Person SalesIn the age of online shopping and technology, in-person sales can
easily be ignored. Do not overlook the importance of personal contact.
You never know when or where you will meet your next customer, and it is
important to make a good impression. Everyone who is interested in
sales must be confident in the art of in-person sales.
Internet Marketing FundamentalsThe Internet is a marketer's dream come true, especially with Social
Media, as you have a low cost marketing tool that can reach a large
audience.
Marketing BasicsYour participants will be given an introduction to marketing and its
benefits. If you are not marketing your business you will not grow, and
if you do not grow you will not succeed.
Media and Public RelationsEffective networking is essential for day-to-day business or for those times when you are actively pursuing job opportunities.
Motivating Your Sales TeamFinding the right incentive for each member of your sales team is
important as motivation works best when it is developed internally.
Harness this through better communication, mentoring, and developing the
right incentives.
Multi-Level MarketingMulti-level marketing, also known as MLM, is a business marketing
strategy that many companies use in order to encourage current agents to
perform while at the same time growing the team by recruiting and
training new agents. This tactic of marketing helps boost the company’s
sales force not only from the sales of the primary agent, but also from
the sales and profits of the agents they have recruited.
Overcoming Sales ObjectionsThrough this course your participants will learn how to eliminate the
objection and push through to get that sale. Even the best quality
services or items can be turned down, and learning how to overcome these
denials will be of great benefit.
Presentation SkillsIronically, it is also one of the skills that can make or break a
person's career. Your participants will be provided a strong set of
skills that will complement their current presentation skill set.
Proposal WritingYour participants will explore the proposal writing process including the most common types of proposals.
Prospecting & Lead GenerationThe leads may come from various sources or undertakings, for example,
via the Internet, through personal referrals, through telephone calls
either by telemarketers, through advertisements, events, and purchase of
lists of potential clients. These and other events can become more
easily managed with this great workshop.
Sales FundamentalsIt requires you to convince someone with a potential interest that
there is something for them in making their interest concrete –
something that merits spending some of their hard-earned money.
Servant LeadershipServant leadership can seem like a contradicting term, but it is
becoming a very popular tool in many businesses. Servant leadership is a
philosophy that involves focusing on others, on their success, and in
turn to build better relationships that benefit both manager and
employee. Servant leadership shows that managers can be great leaders
while boosting their employee’s confidence and further their success at
the same time.
Social Media MarketingSocial media is a staple of modern life. It is so enmeshed in the way
we communicate that companies have little choice but to engage social
media as part of their marketing strategy. Before implementing any
social media strategies, you should take the time to understand the
benefits as well as the risks.
Telephone EtiquetteThis course will help your participants improve their phone skills
which will make them more confident, improve sales, and help gain new
customers while retaining your current clientele. A more confident
employee is also one that is happier, and happier employees will produce
happier customers.
Top 10 Sales SecretsNo one is born a sales person. No one has a special gift that makes
customers buy products/services. Everyone can however, learn how to sell
successfully. By learning to communicate with customers, build lead
lists, and sell the company’s services with authority, anyone can be a
successful sales person.
Trade Show Staff TrainingPreparation is essential: It’s better not to go to a trade show than
to go unprepared. Every person in your booth is an ambassador to your
company, make sure they are prepared.
Supervisors and Managers Bundle
Budgets and Financial ReportsWhen terms like ROI, EBIT, GAAP, and extrapolation join the
conversation, you'll want to know what people are talking about, and
you'll want to be able to participate in the discussion.
Coaching and MentoringThis employee has a great attitude and you know they can do better.
You just do not know how to motivate them to reach the goal. Money used
to work, but that has worn off. You are baffled and you know being
frustrated makes matters worse. What do you do?
Conducting Annual Employee ReviewsAn annual review can help you keep your employees happy, engaged, and
focused. It is human nature to want to succeed. Giving your employees
feedback on their positive and negative attributes is part of the
pathway to success. A poorly designed annual review can have the reverse
effect.
Developing New ManagersBy identifying prospective managers early and identifying a clear
management track, your company will prosper and thrive with a solid
development structure. Becoming a new manager can seem like a daunting
and challenging task. To overcome these hurdles create an environment
where employees know what is expected of them.
Employee MotivationRegardless of how it is characterized, it is important to get the
right balance in order to ensure that you have a motivated workforce.
Facilitation SkillsCreating a comfortable environment through better facilitation will
give your participants a better understanding of what a good facilitator
can do to improve any meeting or gathering.
Knowledge ManagementTake a moment, though, and think about all the information that each person has in their brain. That's a lot of knowledge!
Leadership and InfluenceOften, simple people who have never had a leadership role will stand
up and take the lead when a situation they care about requires it. A
simple example is parenting. When a child arrives, many parents discover
leadership abilities they never knew existed in order to guide and
protect their offspring.
Lean Process and Six SigmaYou can compare Six Sigma with turning your water faucet and
experiencing the flow of clean, clear water. Reliable systems are in
place to purify, treat, and pressure the water through the faucet. That
is what Six Sigma does to business: it treats the processes in business
so that they deliver their intended result.
Manager ManagementThey will then be better suited in leading and motivating their team
and thus produce fantastic results. To be a successful manager means
having a wide range of skills.
Middle ManagerThey head a variety of departments and projects. In order for a
company to operate smoothly, it is essential that those in middle
management be committed to the goals of the organization and understands
how to effectively execute these goals.
Office Politics for ManagersIt is an inevitable fact that when people are working together
personalities can and will clash. No one is an island, so working
together as a team is incredibly important for the organization and
every employee.
Performance ManagementIt touches on the organization itself by improving production and
reducing waste. It helps the employee or individual set and meet their
goals and improves the employee manager relationship.
Self-LeadershipAs we grow, we learn to become leaders. Being a leader is natural for
some, and learned for others. No matter how we have become a leader, it
is important to remember we must lead ourselves before we lead others.
Take the time to motivate yourself and realize that you can do it.
Supervising OthersBetween managing your own time and projects, helping your team
members solve problems and complete tasks, and helping other
supervisors, your day can fill up before you know it.
Team Building Through ChemistryTeams are unavoidable in any business. The key to successful team
building is addressing the importance of chemistry. By staying aware of
the chemistry as you build the group, you will increase the chance of
avoiding pitfalls and developing a sense of unity.
Virtual Team Building and ManagementWith a global workforce you are provided with a cost effective and
talented pool of employees to draw from. With a virtual team you are
given a Follow the Sun production environment.
Workplace Essentials Bundle
Appreciative InquiryThrough positive questioning employees will be directed to move in a
positive direction. Recognizing the strengths and values of what works,
as opposed to what's wrong will transform the individuals and in turn
transform the organization.
Business AcumenBusiness Acumen is all about seeing the big picture and recognizing
that all decisions no matter how small can have an effect on the bottom
line. Your participants will increase their financial literacy and
improve their business sense.
Business EthicsBusiness Acumen is all about seeing the big picture and recognizing
that all decisions no matter how small can have an effect on the bottom
line. Your participants will increase their financial literacy and
improve their business sense.
Business EtiquetteHave you ever been in a situation where: You met someone important and had no idea what to say or do? You spilled soup all over yourself at an important business event? You showed up at an important meeting under or overdressed?
Change ManagementHaving a smooth transition when change occurs is important in any
situation and your participants will gain some valuable skills through
this workshop.
Civility in the WorkplaceIndeed, what society seems to be gaining in terms of both knowledge
and technological advancement, it’s losing out on basic social values
that directly impact the bottom line.
Conflict ResolutionThis course will give participants a seven-step conflict resolution
process that they can use and modify to resolve conflict disputes of any
size. Your participants will also be provided a set of skills in
solution building and finding common ground.
Customer ServicePerhaps you're an accountant, serving the employees by producing
their pay checks and keeping the company running. Or maybe you're a
company owner, serving your staff and your customers.
Customer SupportCustomer support used to mean a face-to-face conversation with a
customer, or a phone call. Today, technology has changed how we approach
customer support. It now encompasses the internet, websites, webchats,
and even smart phone apps. The customer experience begins long before
the purchase is made.
Cyber SecurityEvery organization is responsible for ensuring Cyber Security. The
ability to protect its information systems from impairment or even theft
is essential to success. Implementing effective security measures will
not only offer liability protection; it will also increase efficiency
and productivity.
Delivering Constructive CriticismThrough this workshop your participants will gain valuable knowledge
and skills that will assist them with this challenging task. When an
employee commits an action that requires feedback or criticism it needs
to be handled in a very specific way.
Developing Corporate BehaviorAligning these characteristics with corporate standards is what will
make your participants stand out and become leaders throughout your
company.
Handling a Difficult CustomerThrough our workshop your participants will learn stress management
skills, how to build rapport, and recognizing certain body language.
Networking Outside the CompanyNetworking – according to Merriam Webster is “the exchange of
information or services among individuals, groups, or institutions;
specifically: the cultivation of productive relationships for employment
or business”. These and other events can become more easily managed
with this great workshop.
Networking Within the CompanyHaving great networking skills within an organization is sometimes
overlooked. Having a viable networking and communication skill set will
benefit any organization and will lead to increased productivity and
performance.
Respect in the WorkplaceA respectful work environment is essential to the overall success of your team, as well as a contribution to a stronger work reputation. Evidently, when we learn to accept the differences between the values and perspectives of those around us, we can continue to grow as a team with this shared knowledge.
Risk Assessment and ManagementIdentifying potential hazards and risks and making it part of the day
to day business is important. Safety should be the first priority as
every business must face the reality of risks and hazards.
Safety in the WorkplaceCompanies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations.
Team Building for ManagersHaving a strong team benefits every organization and will lead to
more successes than not. Teamwork is how your participants will elevate
that event or project from just OK to great!