This course will help your participants improve their phone skills
which will make them more confident, improve sales, and help gain new
customers while retaining your current clientele. A more confident
employee is also one that is happier, and happier employees will produce
happier customers.
Through our Telephone Etiquette workshop your participants will learn
the skills to increase productivity and improve performance. This will
produce a positive environment throughout your business and influence
the organization as a whole.
Recognizing the different skills used between inbound and outbound
calls along with knowledge on how to deal with rude or angry callers
makes this workshop a great investment.